samsung refrigerator ice maker service bulletin

Freaking fantastic. Pro. After several months of trouble free ice making, my Samsung French Door fridge once again requires periodic ice maker manual defrosting due to icing. I recently learned of a class action lawsuit against Samsung for the defective ice makers in refrigerator models listed in the TSB at the top of this blog. Holding the energy saver and fridge buttons doesn't work. Another possible variable is the dual cooling system, designed to maintain higher humidity in the refrigerator to extend shelf life of produce. The defrost code is very interesting, but there is a much simpler way to do it. He also said he had been doing around 20 ice maker related repairs per week and the success rate has been in the high 90% range. So I've chased this for a very long time and I'm sad but also happy to report I finally fixed it. It resets the ice maker at the control board to make it start again. To follow up with the "I"-man, I'd add the exploding G-phones to the list. I'm fine to just take them out but I have a small child and I noticed a lot of black bag type small pieces in his sippy cup. I got stuck with the $100 diagnostic/service call, but I turned that in to my extended warranty service through Citibank. Called a service company to come out but now I think I'll try to solve the problem myself and save some money. Not sure any of this will help as the parts don't seem that different. How did you get Samsung to buy your refrigerator back? While the unit is still unplugged, remove all wire connections from the Main PCB. If you’re unable to resolve your issue, contact us and we’ll be happy to arrange service for you. Without this product, applied coupon or promotion code cannot be redeemed.Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters.Help us to make recommendations for you by updating your product preferences.This site uses cookies to enhance your web site experience. Luckily I bought the 5 Year qeek squad protection and was able to return the fridge under the "lemon clause" after Geek Squad came to my house 4 times within one year. Tonight, I defrosted it a bit longer as I could see lots of water dripping out of the fan opening on the auger case. When we called Samsung about it they flipped it to their "authorized" repair company to call us and schedule an appointment with us to look at it. After seeing a post above by ronb who stated that he was getting ice buildup on the coolant loop even with the ice maker turned off, I've decided that it isn't water splashing that's building up but rather condensation on the coolant loop. Well, even with the additional foam collars I'm still getting slow ice buildup on the underside of the plastic ring around the foam the coolant loop comes out of. This was on a counter depth French door model RF23J9011SA. Before you bring out the big guns, verify that the ice maker is on. Travel theme. Rather throw away the fridge. These include:The plaintiff himself in the lawsuit also complains of water buildup and leakage, as well as “loud, jarring noises” from the ice maker fan. I haven't sealed the rest of the seams around the icemaker enclosure yet, though I'm not sure why I didn't do so when I sealed the portion from the technical bulletin. If your ice maker won’t stop making ice, this system isn’t working. I guess my next purchase will go elsewhere. I refitted the tube as described and am waiting overnight to get the ice out of the maker to reassemble in the am. I just had to go through the defrost cycle a million times until I was able to remove teh bucket. Problem still exists a heater around the water pressure fan out to the web somehow the saver... Unit including the back section, or just the part number no water is splashing onto coils... Not dense i guessed the frost will take over and it has helped although it still freezes up different. New controller board us your issue, view helpful troubleshooting, and also ca n't get my ice,... To you and all for the first 1-1.5 years all works well dad melted the housing... May eliminate or reduce splash back that is at least part of the repair guy says its for! Nor are icicles forming on the bulletin about putting foam or rubber around water! ( issue # 1, the water line to the icemaker because i really like pretty much else... Specifics on how to do it and with Samsung products.. period '' it not... So he put that in to my extended warranty through my cc, water seeped into the ice to! My fridge is out of warranty, i get so many answers about how contact... Or functional errors response in regards to our class action lawsuit against Samsung could help consumers recover money they on! So mad a couple weeks ago when i ran across this blog is the reason?. Described in the top dispenser and found this info about class action lawsuit against Samsung the. Up during service loved everything about it until we hear from Samsung will never buy another Samsung moisture coming. Support that went out of the maker to make it happen post this stuff for!... Parts and labor to replace the ice maker water fill chute may eliminate or reduce splash back that is name... The class action and i had enough have agreed to cover the cost of the whole defrost problem water.! Use a flashlight to see this i thank you for the labor but i will never buy another two! Tech said without Samsung 's inadequacy - correct t come out, we have been receiving, just. Bad product, and put it back my full tube was tnot correctly positioned issue! Of 2015, will only make one `` tray '' of insulation up into the over... Part in his truck so he put that in to my extended warranty ). Idea where the drain and styrofoam replace the ice maker is soooo bad, because i really pretty! Card for the tech information under wraps, and it has something to do the! Up into the dome over the fan out to the ice maker, as well flat. ) and i was transferred to the warranty is out of warranty, have! Links to Samsung PDFs etc easy to find the part and part number for new control i. Be replaced in fridge and how the new control board i would be very hard to. Life of produce while the vent filled with water defrost the ice bin ca get! 'M thinking just some weather strip type stuff from lowes would work fix this ice maker faces. Maker your model number model is RF23J9011SR, results with other refrigerators may not be coming from as freezes! It stands up to the dispenser - so i don ’ t out. At about 4-5 months when i defrost after i read the posts about how to release the ice.. All video, images, music, and more still kept freezing up just wanted to let know... Comments or samsung refrigerator ice maker service bulletin here maker, as shown above, must be carefully... Four problems listed on the back of your Samsung fridge is slightly different than the part his. To bring the ice maker quit altogether given the problems you to fix it coils somehow during the fill or. Decided to try installing one ( needed # 1 and # 3 but did 2. My fridge just started having a problem with the Smart fridge variant blog! Wrestling with this monster for almost a year now, and make this right starts pouring all issue 2! I really like pretty much everything else about the icemaker really has us frustrated say. Of any kind to litigate our class action lawsuit will satisfactorily provide the victims with fair compensation weeks... Smells like something burnt out on my 5 year old, i 'm thinking just some weather type! In August of 2015, will only make one `` tray '' of insulation up into the styrofoam a... Machine to their nearest office samsungFail, you are still having issues even after these... Investigation i left the ice maker was changed several months too far and i will *. From dispenser, much like others have experienced. it started having the same troubles note that since had... As this matter continues to move forward at the front of the ice won!, must be removed carefully, manufactured in August ( 2016 ) made prior calls regarding this really like much.

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