west elm harris sectional review

The worst part of the company though is the shipping.

Every time I call, I get lied to and passed off. Be the first one to find this review helpful We would call you back once we get any updates," but they didn't bother to call us back ever.

They are my favorite company!We bought the leather Haven sectional in December 2019. When I finally got around to hanging the second shelf I found that it wasn't square (the vertical bracket and horizontal shelf are one piece), so anything placed on the shelf would slide off. The only reason for 4 rather than 5 stars is a) because it was lame to order something only to find out it wasn't in stock, and b) if I wrote a 5 star review, people would think it was phony! I reached out to customer service and they said that was a mistake and should receive item at the end of the week.

So we would have to wait for the makers to reply. The West Elm phone rep was courteous, responsive and refunded my money for that purchase. I ordered numerous furniture items at West Elm. Customer service for West Elm is ATROCIOUS.We called months ago and spent roughly 30min on the phone with a service rep who then apparently never escalated our request.

After contacting customer service they said they would send a new shelf once I sent back the defective one. Get trending consumer news and recalls After that day, whenever we would call they'd say, "It's not in our hands.

How can I return it?! Get buying tips about Furniture Stores delivered to your inbox. *I would give a 4.9 rating if I could, just because of the delay with the chair.Hi Louise, Thank you for your kind words! I ordered two. While it is the most comfortable couch I have ever purchased, we wasted our money and now have an old looking couch that continues to peel off the leather. Enjoy reading our tips and recommendations.A link has directed you to this review. I scheduled for Sunday, July 26th. Harris Sleeper Sectional w/ Storage ... Why West Elm?

Try purchasing it from Crate and Barrel, Rove Concepts, CB2. Nothing else, just "doesn't fit".

And there is nowhere to go with a complaint.I had bought a sofa from West Elm for our new home. Whats people lookup in this blog: West Elm Andes Sofa Review; West Elm Andes Sectional Sofa Review; West Elm Andes Sofa Bed Review Then, if you have their credit card, you get a lot of money back in rewards. It was on closeout so was very reasonable. I NEVER received the table. Its location on this page may change next time you visit.For more information about reviews on ConsumerAffairs.com please visit our I would never recommend this to anyone - I am extremely upset, frustrated, and lastly, without any furniture for my new home after a ten thousand dollar investment.West Elm is a branch of Williams-Sonoma, Inc., that was founded in 2002. We don’t anticipate any issues there, though we did not get to review the sleeper sofa and would want to know both how that’s installed and what mattress it’s using.This is probably a really nice sofa to fall asleep on, but outside of that we don’t think it competes well due to its lack of stability (we made that word up).At $599-$5,996 with the 2 piece chase coming in at $2,398-$3,598 we think it’s way too expensive for what it is.DISCLAIMER: Owner of FurnishedReviews.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com © FurnishedReviews.com

good for people. West ElmI was expecting the worst after reading all the terrible reviews of West Elm - particularly with regards to delivery and customer service. Thank you, you have successfully subscribed to our newsletter! My experience was good - I got what I ordered (a media console that was on sale), in perfect shape, when West Elm initially said they would deliver. At the end of week, I schedule delivery and took the day off work when they were going to arrive. I waited all day that day, no delivery and no call. They waste my time sending me a defective product (where's the QC) and then I have to waste more time returning said useless product to them?? I tried calling the number on the confirmation email but they were closed on Sunday!! We design 95% of our products in-house for original style & quality you won't find anywhere else. West Elm S Upholstery Has Sofas Up To 40 Percent Off Andes 3 piece chaise sectional andes sofa 86 west elm andes ottoman andes 3 piece sectional. I wanted a sectional so I bought a gorgeous west elm couch and loved it….for 2 months until the chaise started to get a butt dent and the pilling got out of controls. At this point I just want my money back. $3,476.80 - $5,036.80 $4,346.00 - $5,996.00 . My Bradford sofa is assembled and hand upholstered in the US, and you can select from many colors (I chose Cayenne and it is BEAUTIFUL). Additionally, it comes in a variety of fabric options, though we recommend caution when buying custom items on West Elm as there are one too many horror stories in terms of delivery time.The Urban Sectional has a little more style to it than it’s highly similar relative the The sofa we reviewed had a twill fabric that we didn’t like as it felt abrasive, so we’d recommend going with a softer fabric even though we’re sure the twill would hold up really well and stayed quite taut on the couch and cushions. This was 14 hours before item was going to arrive at home. I called the customer service and they told me they would put a request to change the fabric because there is no other way to reach out to the maker. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site.

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